Return Policy

At Givebear LLC, we stand behind the quality of our donation kiosks. We understand that sometimes issues may arise, and we want to ensure a smooth resolution process for our partner organizations.

You have 14 days to return your hardware kiosk or equipment if you experience any issues after shipping. The return window begins on the date the equipment is delivered to your address.

All returned hardware must be in its original, undamaged condition with original packaging. Equipment that shows signs of physical damage, unauthorized modification, or excessive wear may be subject to a restocking fee or may not be eligible for a full refund at our sole discretion.

Please note that original shipping fees are non-refundable. If you request a return, the cost of the initial shipping will be deducted from your total refund amount.

All fees paid for platform access, software subscriptions, or transaction processing are non-refundable except as required by applicable law or expressly agreed to in writing by Givebear LLC. Digital services are deemed delivered upon access and are not subject to return.

If you believe you were charged in error, contact us within 30 days of the charge at [email protected] and we will review the matter at our sole discretion.

For digital donations made through our platform, refunds are generally handled directly by the recipient organization. If you need a refund for a donation, please contact the organization you donated to. If you need further assistance, you can contact us at [email protected].

To initiate a return or if you have any questions about this policy, please reach out to our support team at [email protected].